Terms and Conditions

Welcome to Heaven Gate Funeral Care. These terms and conditions outline the rules and regulations for using our website and services. By accessing this website or booking our services, you agree to comply with the terms mentioned below.

We recommend that you read these terms carefully before using our website or requesting any service. Heaven Gate reserves the right to update or modify these terms at any time without prior notice.

1. Service Agreement

By booking any funeral service, dead body transportation, ambulance service, or freezer box service through our website or contact number, you agree to provide accurate information and cooperate with our team to ensure proper service delivery.

Our services are customized according to the requirements of each family. The final scope of service will depend on availability, location, documentation, and other logistical factors.

2. Cancellation and Refund Policy

• Cancellation requests must be made before the service has started.
• Once the service has been initiated, cancellation may not be possible.
• Refunds may be processed only if the cancellation request is accepted by our team.
• Refund timelines may vary depending on payment method and service arrangements.

3. Pricing and Payments

Some services may require advance payment before resources are deployed. The final invoice may vary depending on additional services requested by the client.

• Prices may change due to transportation costs, fuel charges, airline cargo rates, or taxes.
• Payments must be completed within the agreed timeline mentioned in the invoice.
• Delayed payments may result in additional charges.

4. Documentation Responsibility

Certain services such as interstate dead body transportation or international repatriation require official documentation including death certificates, embalming certificates, and identification documents. Families must cooperate with our team in providing the required documents.

5. Limitation of Liability

Heaven Gate Funeral Care will not be held responsible for delays caused by circumstances beyond our control such as flight cancellations, weather conditions, government restrictions, strikes, or other unforeseen events.

6. Communication Consent

By submitting your details on our website or contacting our team, you authorize Heaven Gate Funeral Care to contact you via phone, email, SMS, or WhatsApp for service-related communication, updates, and assistance.

7. Governing Law

These terms and conditions are governed by the laws of India. Any disputes related to the use of our website or services shall fall under the jurisdiction of the courts in Jaipur, Rajasthan.